A "members only" message when you are subscribed usually means the player isn't seeing your active account properly. Here are common causes and quick checks:
1. Make sure you're logged into the right account
- Log out completely (click the person icon → Log out)
- Log back in at: https://www.melodial.com/account/login
- Confirm you're using the same email that your current subscription is under
2. Browser issues
- Try a different browser (e.g. Chrome instead of Safari) or an incognito/private window
- Disable ad blockers or privacy extensions temporarily
- Refresh the page after logging in
If you've checked all of the above and it still says "members only," it might be an account-linking issue on our side. Please contact us:
- Contact form: https://www.melodial.com/pages/contact
- Email: hello@melodial.com with your email address and a screenshot of the "members only" message
We'll be able to look directly at your account and fix it.
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